TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers in Tampines 1.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as an FRx member via the FRx app, FRx website or through Customer Service at any of the Frasers Property Singapore developments. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation his/her full name, a verified mobile number, email address and such other information as may be required from time to time.
3. The applicant will be required to perform a one-time verification of their local mobile number in order to access the programme on the FRx app or through Customer Service at any Frasers Property Singapore developments.
4. To apply, download the FRx app, which is available on the App Store and Google Play, and start enjoying FRx member’s benefits. Details can be found at www.FrasersExperience.com.
5. For instant rewards, please see “B. Redemption”.
B. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards:
Redeem 1 set of sunglasses(worth up to $115) with $150 ($180 for supermarket transactions) spent in 3 same-day transactions.
From 22 Aug to 21 Sep 2025
Scan your FRx QR Code in the app when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $20 per transaction at any participating FRx stores
- .Maximum 3 same-day, same-mall transactions (minimum $20 per transaction) from any participating FRx stores.
- Supermarket transactions include purchases from Bites by Scarlett, Cold Storage, DON DONKI, Kun Hai Shop and Shine Korea.
- Present FRx QR code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 2, to redeem a set of sunglasses available in 8 different designs. Sunglasses will be issued randomly through blind-box style and are not exchangeable.
- Limited to first 1,500 redemptions on a first-come, first-served basis.
- Last redemption at 9.30pm. Receipts after 9.30pm may qualify for redemption on the following day (10am- 9.30pm).
Redeem 2 Entry Passes to the Photozone with $20 spent in 2 same-day transactions
From 15 Aug to 21 Sep 2025
Event date: 15 Sep to 21 Sep 2025
Event time: 10am – 10pm
Scan your FRx QR Code in the app when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $10 in a single transaction at any participating FRx stores.
- Maximum 2 same-day, same-mall transactions (minimum $10 per transaction) from any participating FRx stores.
- Spend minimum $20 to earn FRx points.
- Present $10 receipts or FRx QR code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 2, to register.
- Limited to 3 redemptions per FRx member on a first-come, first-served basis.
- Goodie bags can only be collected on event day and available in limited quantities, on a first-come, first-served basis, while stocks last.
- Last redemption at 9.30pm. Receipts after 9.30pm may qualify for redemption on the following day (10am - 9.30pm).
- Last entry is at 9.30pm on each day.
Redeem a Workshop pass with $50 spent in 2 same-day transactions
From 15 Aug to 21 Sep 2025
- Minimum spend of $20 per transaction at any participating FRx stores
- Maximum 3 same-day, same-mall transactions (minimum $20 per transaction) from any participating FRx stores.
- Present FRx QR code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 2, to register.
- Limited to the first 20 sign-ups per workshop session on a first-come, first-served basis.
- Last redemption at 9.30pm. Receipts after 9.30pm may qualify for redemption on the following day (10am
- 9.30pm).
2. To qualify for any instant rewards redemption, FRx members must scan their FRx QR Code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following receipts, including but not limited to, are not entitled to instant rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. For supermarket spending from Cold Storage, FRx member must present same-day, same-mall receipts along with their FRx QR Code at Customer Service, Level 2 to earn FRx Points.
5. All instant rewards are available on a first-come, first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across all malls. Please check details at Customer Service, Level 2.
7. The Management of Tampines 1 reserves the right to sight all purchases before granting redemption.
8. The decision of the Management of Tampines 1 on all matters relating to the Promotion will be determined at their reasonable discretion and is final and binding for all participants.
10. The Management of Tampines 1 shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the Redeemed Products. All disputes about quality or performance of the Redeemed Products shall be resolved directly with the third party.
11. The Management of Tampines 1 reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion at any time.
C. OTHERS
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit www.FrasersExperience.com.
2. In the event of any dispute, decisions made by the Management of Tampines 1 will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of Tampines 1 reserves the right to change the Terms and Conditions as it deems fit without prior notice.